The Barn Returns Policy

Summary

When you buy a product at The Barn or The Barn Online (excluding Gift Cards), you are covered by our Returns Policy. The full policy is set out below. Below is a summary of our key policy terms:

  • If you’re not happy with your fresh food purchase, The Barn will refund and replace eligible products under our Fresh or Free Guarantee (further outlined below).
  • If you change your mind about a product you bought from The Barn, you can exchange it within 30 days if you have proof of purchase, it is unused in its original packaging, and not within 2 days of expiry.
  • If a product you purchased is faulty:
    • The Barn will provide a refund, replacement, or repair when you show proof of purchase at the service desk of any The Barn store.
    • If you don’t have proof of purchase, The Barn may provide you with a returns card or reimburse you the purchase price.
  • All goods and services provided by The Barn are subject to consumer law guarantees.

Fresh or Free Guarantee

Under our Fresh or Free Guarantee, we’ll refund AND replace any fresh food you’re not happy with, which is sold online or in-store. ‘Fresh food’ includes any unpackaged products sold from our Fresh departments and any packaged products marked with the Fresh or Free symbol. Some exclusions apply. Contact our customer care online, or see one of our friendly team members in-store, if you have any queries.

For products purchased from our online platform, we will provide you with a credit for the value of the affected product which you can use to purchase a replacement.

Full Policy

All products you buy in-store at The Barn and Online (via The Barn’s website), with the exception of Gift Cards, are covered by this Returns Policy.

If You’ve Changed Your Mind

Exchanges

We will happily provide an exchange where you have changed your mind about a product purchased from The Barn provided that the product:

  • Is returned to us with a receipt within 30 days of purchase;
  • Is in its original condition, including with packaging; and
  • Has not been used and, if a perishable product, is not expired or within 2 days of expiry.

Refunds

Until further notice, we will not provide a refund where you have changed your mind about products purchased from The Barn.

Faulty Products

With Proof of Purchase

If the product you buy from The Barn is faulty, we will refund the purchase price, replace or repair the product. We reserve the right to refuse to arrange a refund, repair, or replacement if the product is not faulty or the product fault has arisen because the product was misused by you.

For some high-value products, The Barn reserves the right to have the product assessed to verify any problem with the product prior to providing you with a suitable remedy. For products that cannot be assessed in-store, we will arrange for the product to be sent to the manufacturer (or relevant repair agent) for assessment.

It may be more convenient for you to liaise with the manufacturer directly (which may be more time-efficient). You certainly have that option. Our service desk staff are happy to provide you with their relevant contact details to assist you.

To make a claim under The Barn Returns Policy, you must return the relevant product (covered by The Barn Returns Policy) at the service desk of any The Barn store. Any cost incurred by you in bringing the product to the service desk will be borne by you.

Without Proof of Purchase

If you do not have proof of purchase and you wish to return a faulty or defective product, we will, at our option, provide you with a returns card to the value of the purchase price. Where applicable, products may be returned to the manufacturer for repair or exchange, or we may reimburse you the purchase price in the original payment method.

You will be required to provide identification showing your name, address, and signature in the above instances and these details will be recorded for loss prevention purposes. If you wish to obtain information on our Privacy Policy, you can find it on our website.

 

*Please note that all Gift Cards are subject to their own separate terms and conditions, as well as the rights and remedies provided by consumer law.

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